Airport Departure Guide

Q: How should I choose my collection time?

Start with the airline or airport check-in guidance for your flight, then allow for the road journey, loading and access at the pickup address.

Q: Should I check my airport and airline guidance?

Yes. Check the current guidance for your airline, flight and departure terminal because check-in and bag-drop arrangements can vary.

Q: Can you collect from a home, hotel or office?

Share the complete address and the exact entrance or safe collection point. The team will confirm whether the requested journey can be arranged.

Q: Which details are needed for a departure transfer?

Send the pickup address, flight date and time, terminal, passenger total, luggage details and any useful access instructions.

Q: What if my departure terminal changes?

Contact the team promptly with the new terminal and any revised airline guidance so the journey arrangements can be reviewed.

Q: Can I arrange the return journey too?

Yes. Select a return journey in the form and provide both travel dates. The team will confirm the details, availability and fare with you.

Practical pickup planning for a calmer journey to the terminal.

Traveller walking with a navy suitcase while checking her phone

Traveller walking with a suitcase through a bright airport check-in hall

Work Backwards From Check-in

Build your collection time around the airline's guidance

Start with the check-in or bag-drop guidance for your flight, then work backwards through the journey to the airport. Check the airline and airport information for your actual departure because the right allowance changes with the route, terminal, travel date and whether you need to check luggage.

Add a sensible road allowance for the time of day and the pickup address. A hotel, home or office may also need extra time for lifts, reception, loading bags or finding the vehicle. Agree the collection time before travel rather than trying to solve every part on departure morning.

Airline guidance

Use the check-in or bag-drop advice issued for your flight.

Correct terminal

Confirm the departure terminal before the pickup is arranged.

Journey allowance

Allow for the route, traffic conditions and loading your luggage.

View Airport Guides

Make the Pickup Point Unmistakable

Give the driver one clear place to find you

A complete address is the start, not the whole instruction. For a hotel, include the entrance or reception area. For a home, name the door or safe stopping point. For an office, say which entrance the driver should use.

Share any gate, concierge, loading-bay or access detail when you enquire, and keep the contact number provided for the journey available. If the pickup point changes, tell the team before the arranged collection time.

Traveller waiting beside a suitcase while checking for his airport car

Choose Around People and Bags

Six vehicle options for your passengers and departure luggage

Executive People Carrier

8 Seater Minibus

People Carrier

Saloon Car

Executive Car

Estate Car

Prepared suitcase, holdall, travel wallet and phone

Be Ready Before the Car Arrives

Keep the final minutes calm and the vehicle ready to leave

Bring every case, cabin bag and travel document together before the arranged collection time. If the pickup is from a hotel, settle reception or luggage-store arrangements early. At home, make sure everyone travelling knows which bags are theirs.

Keep your phone reachable and check that the passenger and luggage totals still match the enquiry. Tell the team promptly if an extra person, large item or address change affects the journey so the vehicle requirements can be reviewed.