Terms & Conditions

In these Terms and Conditions:

• “Company”, “we”, “our” or “us” refers to UK Airports Taxi Transfer
• “Customer”, “you” or “passenger” refers to the person making the booking
• “Booking” refers to any confirmed reservation for an airport transfer
• “Driver” refers to the assigned driver providing the service
• “Service” refers to airport pickup, drop-off or related transport services

UK Airports Taxi Transfer provides a pre-booked airport taxi transfer service in London and surrounding areas. The service includes:

• Airport pickup and drop-off
• Meet and greet service (if selected)
• Flight monitoring for arrivals
• Standard and chauffeur-style travel options
• Transport for individuals, families and business travellers

We operate 24/7 and cover all major London airports including Heathrow, Gatwick, Stansted, Luton and London City Airport.

All journeys must be booked in advance. We do not operate as an on-demand street taxi service.

You are responsible for ensuring all booking details are correct. Incorrect or incomplete information may result in delays, additional charges or service issues.

Where a fixed price is quoted, it applies only to the journey details provided at the time of booking.

Changes to the journey may result in additional charges.

Contact the team to confirm the payment arrangements for your booking. Online payment is not available through this website.

Full payment may be required in advance for certain bookings.

Extra charges may apply in the following situations:

• Waiting time beyond the included period
• Additional stops
• Changes to route or destination
• Excess luggage
• Special requests such as child seats

All additional charges will be clearly communicated where possible.

For airport pickups, we monitor your flight using real-time tracking.

• A standard waiting time is included after your flight lands
• Additional waiting time may be charged if delays occur after this period

If you select meet and greet, the driver will wait inside the terminal with a name board.

Delays in reaching the meeting point may result in waiting charges.

For pickups from home, hotel or office:

• A short waiting period is included
• Additional waiting time will be charged

We track flight arrivals to adjust pickup times accordingly.

However, it is your responsibility to:

• Provide accurate flight details
• Inform us of any changes

If incorrect flight details are provided, we cannot guarantee timely pickup.

Customers can request to cancel or amend a booking before the scheduled pickup time. We recommend providing at least 24 hours' notice before your scheduled pickup whenever possible.

• Cancellations made 24 hours or more before the scheduled pickup time may be eligible for a full or partial refund in accordance with the terms applicable to the booking.
• Cancellations made within 24 hours of the scheduled pickup time are generally non-refundable, because the vehicle and driver may already have been allocated to the journey.

Contact our central support team directly, with your booking reference and journey details. Do not rely solely on communication with your assigned driver.

Approved refunds are returned to the original payment method used to make the booking. The time taken for a refund to appear in your account will depend on your bank, card issuer or payment provider.

If a passenger does not attend the agreed pickup location and does not contact us, the booking may be treated as a no-show and no refund will be issued.

Contact support if you cannot find your driver or reach the meeting point.

We reserve the right to cancel a booking due to:

• Safety concerns
• Incorrect booking information
• Unforeseen operational issues

Where we cancel your booking and are unable to provide the agreed service, an applicable full refund will be provided in accordance with our Terms & Conditions.

You may request changes to your booking, including:

• Pickup time
• Pickup location
• Destination
• Vehicle type

Changes are subject to availability and may affect the price of your transfer.

We recommend requesting amendments at least 24 hours before your scheduled pickup whenever possible.

Passengers must:

• Be ready at the agreed pickup time
• Provide accurate booking details
• Ensure all passengers behave respectfully

The driver has the right to refuse service if:

• There is abusive or unsafe behaviour
• The number of passengers exceeds the booked capacity

Passengers must declare luggage requirements at the time of booking.

If you carry more luggage than stated:

• A suitable vehicle may not be available
• Additional charges may apply

Passengers are responsible for loading and unloading their luggage unless assistance is requested.

Child seats are available upon request.

• You must request a child seat at the time of booking
• Availability is not guaranteed without prior notice

Parents or guardians are responsible for ensuring correct use of child seats.

We offer a range of vehicles including standard and executive options.

Vehicle allocation depends on availability and booking requirements.

All drivers are experienced and verified.

Drivers aim to provide:

• Safe and comfortable journeys
• Professional conduct
• On-time service

We operate 24 hours a day, 7 days a week.

However, availability depends on:

• Booking demand
• Location
• Time of travel

We recommend booking in advance, especially for early morning or late-night journeys.

We aim to ensure timely arrivals and departures.

However, we are not responsible for delays caused by:

• Traffic conditions
• Road closures
• Weather
• Airport congestion

We always plan routes carefully, but external factors may affect travel time.

If you choose meet and greet:

• The driver will meet you inside the terminal
• A name board will be displayed

This service is designed to make airport arrivals simple and clear, especially for international travellers.

Additional waiting time charges may apply if there are delays after landing.

We aim to provide a reliable airport transfer service.

However, we are not liable for:

• Missed flights due to circumstances beyond our control
• Delays caused by traffic or external factors
• Loss or damage to personal belongings

Passengers are responsible for their belongings at all times.

Please check the vehicle before leaving.

Passengers must:

• Wear seatbelts at all times
• Follow driver instructions
• Avoid unsafe behaviour

Drivers have the right to stop the journey if safety is at risk.

Our service must only be used for lawful purposes.

We do not accept bookings for:

• Illegal activities
• Unsafe transport requests

We reserve the right to refuse service where necessary.

We collect and use customer information only for booking and service purposes.

Your data may include:

• Contact details
• Travel information

We do not share personal data with third parties except where required for service delivery.

If you are not satisfied with the service:

• Please contact us as soon as possible
• Provide booking details and issue description

We aim to resolve complaints quickly and fairly.

We are not responsible for service disruption caused by events outside our control, including:

• Severe weather
• Natural disasters
• Government restrictions
• Major road incidents

In such cases, we will try to offer alternative solutions where possible.

We may update these Terms and Conditions at any time.

The latest version will always apply to new bookings.

UK Airports Taxi Transfer
4 Cranbourne Road
Slough, Berkshire
SL1 2XF
United Kingdom

24/7 Booking Line: +44 20 8432 0829

Email: [email protected]

UK Airports Taxi Transfer is a trading division of Airports Express Taxis Limited. Company Registration No: 16989024 and VAT No: GB 516 9856 49.

By making a booking with UK Airports Taxi Transfer, you confirm that:

• You have read these Terms and Conditions
• You agree to follow them
• You understand your responsibilities as a passenger

These terms are designed to ensure a clear, reliable and professional airport transfer service for all customers.