Terms & Conditions

In these Terms and Conditions:

• “Company”, “we”, “our” or “us” refers to UK Airports Taxi Transfer
• “Customer”, “you” or “passenger” refers to the person making the booking
• “Booking” refers to any confirmed reservation for an airport transfer
• “Driver” refers to the assigned driver providing the service
• “Service” refers to airport pickup, drop-off or related transport services

UK Airports Taxi Transfer provides a pre-booked airport taxi transfer service in London and surrounding areas. The service includes:

• Airport pickup and drop-off
• Meet and greet service (if selected)
• Flight monitoring for arrivals
• Standard and chauffeur-style travel options
• Transport for individuals, families and business travellers

We operate 24/7 and cover all major London airports including Heathrow, Gatwick, Stansted, Luton and London City Airport.

All journeys must be booked in advance. We do not operate as an on-demand street taxi service.

Bookings can be made online, by phone or via email. You must provide accurate details including:

• Full pickup address
• Destination airport or address
• Date and time of travel
• Flight details (for airport pickups)
• Number of passengers
• Luggage requirements

A booking is only confirmed once you receive a confirmation from us. This may be sent by email or message.

If you do not receive confirmation, your booking is not guaranteed.

You are responsible for ensuring all booking details are correct. Incorrect or incomplete information may result in delays, additional charges or service issues.

All prices are based on mileage and journey details. Pricing may vary depending on:

• Distance
• Vehicle type
• Time of travel
• Additional services requested

Where a fixed price is quoted, it applies only to the journey details provided at the time of booking.

Changes to the journey may result in additional charges.

We accept various payment methods including online payment and agreed alternatives.

Full payment may be required in advance for certain bookings.

Extra charges may apply in the following situations:

• Waiting time beyond the included period
• Additional stops
• Changes to route or destination
• Excess luggage
• Special requests such as child seats

All additional charges will be clearly communicated where possible.

For airport pickups, we monitor your flight using real-time tracking.

• A standard waiting time is included after your flight lands
• Additional waiting time may be charged if delays occur after this period

If you select meet and greet, the driver will wait inside the terminal with a name board.

Delays in reaching the meeting point may result in waiting charges.

For pickups from home, hotel or office:

• A short waiting period is included
• Additional waiting time will be charged

We track flight arrivals to adjust pickup times accordingly.

However, it is your responsibility to:

• Provide accurate flight details
• Inform us of any changes

If incorrect flight details are provided, we cannot guarantee timely pickup.

You may cancel your booking subject to the following:

• Cancellations made in advance may be eligible for a full or partial refund
• Late cancellations may be charged in full

The exact refund depends on the notice period before the scheduled pickup time.

If the passenger does not arrive at the agreed pickup location:

• The booking will be treated as a no-show
• No refund will be issued

We reserve the right to cancel a booking due to:

• Safety concerns
• Incorrect booking information
• Unforeseen operational issues

In such cases, a full refund will be provided.

You may request changes to your booking, including:

• Pickup time
• Pickup location
• Destination
• Vehicle type

Changes are subject to availability and may result in additional charges.

We recommend informing us of any changes as early as possible.

Passengers must:

• Be ready at the agreed pickup time
• Provide accurate booking details
• Ensure all passengers behave respectfully

The driver has the right to refuse service if:

• There is abusive or unsafe behaviour
• The number of passengers exceeds the booked capacity

Passengers must declare luggage requirements at the time of booking.

If you carry more luggage than stated:

• A suitable vehicle may not be available
• Additional charges may apply

Passengers are responsible for loading and unloading their luggage unless assistance is requested.

Child seats are available upon request.

• You must request a child seat at the time of booking
• Availability is not guaranteed without prior notice

Parents or guardians are responsible for ensuring correct use of child seats.

We offer a range of vehicles including standard and executive options.

Vehicle allocation depends on availability and booking requirements.

All drivers are experienced and verified.

Drivers aim to provide:

• Safe and comfortable journeys
• Professional conduct
• On-time service

We operate 24 hours a day, 7 days a week.

However, availability depends on:

• Booking demand
• Location
• Time of travel

We recommend booking in advance, especially for early morning or late-night journeys

We aim to ensure timely arrivals and departures.

However, we are not responsible for delays caused by:

• Traffic conditions
• Road closures
• Weather
• Airport congestion

We always plan routes carefully, but external factors may affect travel time.

If you choose meet and greet:

• The driver will meet you inside the terminal
• A name board will be displayed

This service is designed to make airport arrivals simple and clear, especially for international travellers.

Additional waiting time charges may apply if there are delays after landing.

We aim to provide a reliable airport transfer service.

However, we are not liable for:

• Missed flights due to circumstances beyond our control
• Delays caused by traffic or external factors
• Loss or damage to personal belongings

Passengers are responsible for their belongings at all times.

Please check the vehicle before leaving.

Passengers must:

• Wear seatbelts at all times
• Follow driver instructions
• Avoid unsafe behaviour

Drivers have the right to stop the journey if safety is at risk.

Our service must only be used for lawful purposes.

We do not accept bookings for:

• Illegal activities
• Unsafe transport requests

We reserve the right to refuse service where necessary.

We collect and use customer information only for booking and service purposes.

Your data may include:

• Contact details
• Travel information

We do not share personal data with third parties except where required for service delivery.

If you are not satisfied with the service:

• Please contact us as soon as possible
• Provide booking details and issue description

We aim to resolve complaints quickly and fairly.

We are not responsible for service disruption caused by events outside our control, including:

• Severe weather
• Natural disasters
• Government restrictions
• Major road incidents

In such cases, we will try to offer alternative solutions where possible.

We may update these Terms and Conditions at any time.

The latest version will always apply to new bookings.

UK Airports Taxi Transfer 4 Cranbourne Road Slough, Berkshire SL1 2XF United Kingdom

24/7 Booking Line: +44 (0) 208 4330 829 Email: [email protected]

UK Airports Taxi Transfer is a trading division of Airports Express Taxis Limited. Company Registration No: 16989024.

By making a booking with UK Airports Taxi Transfer, you confirm that:

• You have read these Terms and Conditions
• You agree to follow them
• You understand your responsibilities as a passenger

These terms are designed to ensure a clear, reliable and professional airport transfer service for all customers.