Lost Item Assistance
Support and guidance for reporting and recovering lost items
Lost Property Support
Report lost items easily and get help recovering your belongings
Losing an item during your journey can be inconvenient, but our team is here to help. If you believe something was left in the vehicle, you can report it by sharing your travel details and a clear description of the item. This allows us to identify the journey accurately and begin checking with the assigned driver to locate your belongings as quickly as possible, without causing unnecessary delays in the process.
Once your report is submitted, we review the information carefully and begin the recovery process without unnecessary delay. Drivers are contacted to check their vehicles and we update you based on the outcome. Acting quickly helps improve recovery chances, so we encourage reporting any lost item as soon as possible after your journey for better results and a quicker response from our team.
Call Us Now:
Help & Support
Use the form or contact us directly to report lost items
You can report a lost item by filling out the form or contacting our team directly by phone or email. Sharing your journey details and a clear description of the item helps us identify the correct trip and begin checking quickly.
Using any of these contact methods allows us to respond faster and improves the chances of locating your item without unnecessary delays.
Email Assistance
Contact us by email to report items and receive timely assistance
Customer Support
Service available
24 hours / 7 days
Helpful Resources
Find helpful information across key pages to assist with lost items and support
Contact Support
Get in touch with our team for assistance
Frequently Asked Questions
Explore answers related to lost items and how recovery works
How It Works
Understand steps to identify where items may be left
Pickup Guide
Review pickup details to help recall your journey and location
Safety Standards
Learn how journeys are managed with structured standards
Recovery Process Explained
Once a lost item is reported, we begin reviewing your journey details to identify the correct trip and assigned driver. Our team contacts the driver to check the vehicle and confirm if the item is present. This process is handled as quickly as possible to improve recovery chances and ensure a clear and organised response.
You will be updated based on the outcome, with guidance provided on the next steps if your item is successfully located.
Quick Response
Reports reviewed and action taken quickly
Driver Contact
Vehicle checked by assigned driver
Item Tracking
Journey details used to trace items
Clear Updates
Regular updates provided on progress
Lost Property FAQs
Find answers to common questions about reporting lost items recovery process and what happens after you submit your details to help locate your belongings
You can report a lost item by filling out the form or contacting our team with your journey details and a clear description.
You should provide your name, contact number, email address, booking reference and a clear description of the item to help us identify your journey.
We review your journey details and contact the driver to check the vehicle and confirm if the item is present.
The time depends on when the item is reported and driver availability, but early reporting improves recovery chances.
Yes, we provide updates based on progress and inform you once the item is located.
If your item is found, our team will guide you on the next steps for collection or return
