Lost Property Support

Q: What details are required to report an item?

You should provide your name, contact number, email address, booking reference and a clear description of the item to help us identify your journey.

Q: What happens after I report my item?

We review your journey details and contact the driver to check the vehicle and confirm if the item is present.

Q: How long does it take to find a lost item?

The time depends on when the item is reported and driver availability, but early reporting improves recovery chances.

Q: What happens if my item is found?

If your item is found, our team will guide you on the next steps for collection or return.

Q: What if I notice the missing item later?

Report it as soon as possible with your booking reference, journey details and a clear description of the item.

Support and guidance for reporting and recovering lost items

Lost Property Support

Report lost items easily and get help recovering your belongings

Losing an item during your journey can be inconvenient, but our team is here to help. If you believe something was left in the vehicle, you can report it by sharing your travel details and a clear description of the item. This allows us to identify the journey accurately and begin checking with the assigned driver to locate your belongings as quickly as possible, without causing unnecessary delays in the process.

Once your report is submitted, we review the information carefully and begin the recovery process without unnecessary delay. Drivers are contacted to check their vehicles and we update you based on the outcome. Acting quickly helps improve recovery chances, so we encourage reporting any lost item as soon as possible after your journey for better results and a quicker response from our team.

Traveller using a phone beside luggage in an airport waiting area

Call Us Now:

+44 20 8432 0829

Help & Support

Use the form or contact us directly to report lost items

You can report a lost item by filling out the form or contacting our team directly by phone or email. Sharing your journey details and a clear description of the item helps us identify the correct trip and begin checking quickly.

Using any of these contact methods allows us to respond faster and improves the chances of locating your item without unnecessary delays.

Email Assistance

Customer Support

[email protected]

Assistance Available

24 Hours / 7 Days

Helpful Resources

Find helpful information across key pages to assist with lost items and support

Contact Support

Get in touch with our team for assistance

Frequently Asked Questions

Explore answers related to lost items and how recovery works

How It Works

Understand steps to identify where items may be left

Pickup Guide

Review pickup details to help recall your journey and location

Safety Standards

Learn how journeys are managed with structured standards

Recovery Process Explained

Once a lost item is reported, we begin reviewing your journey details to identify the correct trip and assigned driver. Our team contacts the driver to check the vehicle and confirm if the item is present. This process is handled as quickly as possible to improve recovery chances and ensure a clear and organised response.

You will be updated based on the outcome, with guidance provided on the next steps if your item is successfully located.