International Arrivals

Q: When does my airport transfer begin?

Meet your driver after completing the airport process, collecting every bag and reaching the agreed public meeting point.

Q: Which flight details should I provide?

Send the correct flight number, UK arrival date and expected terminal, together with the passenger, luggage and destination details.

Q: What if my flight arrives early or is delayed?

Flight monitoring helps the team follow the arrival details supplied. Keep the team informed if your flight is replaced, cancelled or diverted.

Q: Can the driver enter passport control or baggage reclaim?

No. Complete those controlled airport stages first, then follow the confirmed instructions to the public meeting point.

Q: How will I know where to meet the driver?

The team confirms the meeting instructions for your journey. Keep the contact number available after landing in case you need help.

Q: Where should I check visa, border or customs rules?

Use current official UK government guidance for entry and customs requirements. Airport transfer information is not legal or immigration advice.

Clear guidance from landing to your airport meeting point.

Arriving traveller checking her phone beside two pieces of luggage

From Touchdown to the Meeting Point

Landing is only the first part of an international arrival

A flight can be on the ground while passengers are still waiting to leave the aircraft. After disembarking, follow the airport route for your arrival, complete the checks that apply to you and collect every bag before heading towards public arrivals.

Your meeting time begins after those airport stages, not at the instant the aircraft lands. Keep your journey contact details available and use current official UK guidance when you need information about entry or customs requirements. Read the current UK border guidance and customs guidance before travel.

Two travellers walking through a bright airport corridor with suitcases

What Happens Before Arrivals

Three airport stages come before your transfer

Traveller collecting a suitcase from an airport baggage carousel

After landing, follow the airport's route through border control if it applies to your journey, collect every item from baggage reclaim and complete the customs process that applies to you. These stages take place before you reach the public arrivals area, so a flight's landing time is not the same as the time you can meet your driver.

Passport control

Complete the border process that applies to your journey.

Baggage reclaim

Collect every case before leaving the reclaim area.

Customs

Follow the current official route for the goods you are carrying.

Match the Vehicle to Your Luggage

Six vehicle options for passengers, cases and onward travel

Executive People Carrier

8 Seater Minibus

People Carrier

Saloon Car

Executive Car

Estate Car

Transfer coordinator reviewing an arrival beside an airport window

When the Flight Time Changes

Arrival planning follows the flight and your progress

Give the team the correct flight number and UK arrival date when you enquire. Flight monitoring helps the pickup plan follow an early or delayed arrival, but the driver cannot meet you until you have completed the airport process and reached the agreed public meeting point.

If the flight is cancelled, diverted or replaced, contact the team with the new details as soon as you can. After landing, keep the journey contact number available and update the team if baggage, border processing or another issue changes your progress.