Airport Meet and Greet
Your driver meets you inside arrivals and guides you to your vehicle.
Someone to meet you at arrivals
A welcome after your flight
After a long flight, finding your taxi is another task to manage while you are tired and carrying luggage. With meet and greet arranged, your driver meets you inside the terminal with a name board. Collect your bags, complete the arrivals formalities and follow the meeting instructions agreed for your booking. You have someone to meet before making your way to the vehicle, whether this is your first visit to Britain or a familiar journey home.
Request meet and greet when arranging your transfer and confirm the meeting point with the team before you travel. Share your flight number, UK arrival date and terminal, along with the number of people travelling. We cover Heathrow, Gatwick, Stansted, Luton, London City and Southend, with 24/7 availability and over 20 years of airport transfer experience. The team confirms your journey, fare and meet and greet arrangements with you.
Inside arrivals
Meet at the agreed point in the terminal.
Name board
Identify the driver waiting for your party.
Guided to your vehicle
Continue to the collection area together.
Room for everyone travelling
Choose around people and luggage
From the meeting point to your vehicle
The next part of your arrival
Once you have met your driver, you can make your way to the booked vehicle together. The terminal meeting point and the place where the car is parked are separate parts of the pickup. Collection areas differ between airports and terminals, so follow the instructions for your own journey. With children, several cases or a long flight behind you, having the driver guide the way makes that last part of the airport easier to manage.
Tell us about your luggage while arranging the transfer, including large cases, a folded pushchair or bulky equipment. The number of seats alone does not tell you whether everything will fit. Use the vehicle choices above to discuss a suitable option with the team and confirm any particular requirements before travelling. If you need assistance through the airport itself, arrange it with your airline or travel agent alongside your taxi pickup.
If you cannot find your driver
Stay at the agreed meeting point and call the team on +44 20 8432 0829. Give your booking reference, terminal and a clear description of where you are, such as the nearby information desk or seating area. Moving between exits while the driver is looking for you can make it harder to find each other. Keep your confirmation available on your phone, or save a copy you can read without a mobile connection.
If baggage collection or another hold-up keeps you inside the terminal, let the team know before leaving the agreed arrangements behind. Flight monitoring helps with the arrival time, but it does not show when your bags reach the belt. Contact us with any replacement flight or terminal change so the pickup can be reviewed. Confirm the waiting and parking terms with your fare; additional waiting charges may apply after landing.
Stay at the meeting point
Tell the team where you are before heading to another exit or collection area.
Keep your reference handy
Your booking reference and terminal help the team identify the right pickup.
Meet and greet questions
Before you arrive