UK arrival date
Use the date you land in the UK, particularly after an overnight flight.

Connect your flight with the address for your stay
Whether you are visiting Canterbury for a break, an event or time with family, give the full address where you are staying. Include any arrival instructions from your host and tell us how many people and bags are travelling.
Share your selected airport, terminal and flight details with the team. The road journey depends on that starting point and your accommodation address. Check the agreed pickup, vehicle and destination before completing your booking.
Give the arrival flight and the correct UK landing date.
Use the full accommodation address and postcode.
Include every case, cabin bag and bulky item.
Your accommodation is the destination
Your accommodation address sets the destination for the transfer. A Canterbury landmark can help explain where you are staying, but it does not replace a street address and postcode. Share the details provided by your hotel, host or the person you are visiting, including the name under which you are expected.
If the host has specified a reception or entrance, pass those instructions to the team. Discuss the final handover and any access restrictions before travel so the passenger knows what has been agreed. Keep a working phone available on arrival and share any changes to your accommodation promptly.

Continue through the destination list
Plan a private transfer around the people actually travelling with you. Give the whole party’s passenger and luggage totals, together with the arrival flight and accommodation address. Discuss the vehicle and journey details with the team, then check that the confirmation reflects the arrangements you agreed.
Name the lead passenger and count everyone travelling.
Discuss the space your passengers and bags need.
Check the airport, terminal and accommodation address.
Review the agreed details in your booking confirmation.

Settle the details that shape the transfer
Use the date you land in the UK, particularly after an overnight flight.
Give the arrival flight number and the airport terminal shown on your booking.
Include the accommodation address, postcode and any entrance instructions.
Count the whole travelling party and identify the lead passenger.
List suitcases, cabin bags and any bulky items before choosing the vehicle.
Provide a number the travelling passenger can answer after landing.

Practical answers before you travel