Flight number
Copy the arrival flight number from your booking and check the terminal.
Use the date your flight lands in the UK
Copy the arrival flight number from your booking and check the terminal.
Use the date the flight lands in the UK, which may follow the departure date.
Confirm that Heathrow Terminal 4 is the arrival point for this journey.
Give a number the travelling passenger can answer after landing.
Use the full Cambridge accommodation address and postcode.
Count everyone’s suitcases, cabin bags and any bulky belongings.

The flight information tells the team when and where you are expected to arrive, but landing is not the same as being ready for collection. You still need to complete the airport arrival process and collect your luggage. Share the flight number, UK arrival date and a working passenger contact number when arranging the transfer.
Your confirmation supplies the agreed pickup arrangements for Heathrow Terminal 4. Keep those instructions with the traveller and use the supplied contact details if help is needed. Tell the team about changes to the flight or terminal so the arrangements can be reviewed before the journey to Cambridge.
Give the arrival flight and UK landing date, with the correct terminal.
Follow the meeting instructions supplied for your confirmed booking.
Continue through the route list
Plan from Terminal 4 to your actual destination
The road transfer runs from your agreed Heathrow Terminal 4 pickup to the Cambridge address on the booking. That address, the pickup arrangements and traffic conditions shape the journey. If you have a time to report to accommodation or meet your host, discuss it while arranging the transfer.
Keep the journey information together: the flight, arrival date, passenger contact and full destination. Include instructions for the first place you should report to, rather than using a general college or department name. Share any requested additional stop before booking so its effect on the route and fare can be agreed.


Share your host’s arrival instructions
Use the accommodation address provided by your host, including the street and postcode. A college may have more than one building or entrance, and the place you are staying may differ from the department you are visiting. Check where you should arrive first and pass those instructions to the team.
If someone else is arranging the journey, include the travelling passenger’s name and a phone number that works on arrival. Share the agreed destination and entrance details with that passenger before the flight. Tell the team promptly if the host changes the address or reporting point.
Provide the accommodation building, street and postcode.
Pass on the lodge, reception or entrance instructions.
Use a number the travelling passenger can answer in the UK.

Practical answers before you travel