Property name
Copy the hotel, guesthouse or rental name from your accommodation confirmation.
For an Ashford stay, include Kent with the full address so the destination is clear from the start. A town hotel, a family home and accommodation in a nearby village may need different arrival instructions. Share your flight and luggage details with the address supplied by your host before agreeing the journey.
Include the county and full postcode with your destination address.
Use the property name and the entrance your host has specified.
Count cabin bags and suitcases for everyone travelling together.
Give the airport, terminal, flight number and UK arrival date.

Check the property location before arranging arrival
Ashford Borough Council’s visitor guide covers Ashford, Tenterden and the surrounding villages. Check the actual location on your accommodation confirmation rather than assuming every property described as near Ashford is in the town. Give the property name, street, village where relevant and full postcode.
Ask your host which entrance to use and whether reception or key collection is at another address. If your flight arrives outside the property’s usual check-in arrangements, agree access with the host before travelling. Pass the instructions to the transfer team so the first destination is recorded correctly.

Keep the property and travel information together
Copy the hotel, guesthouse or rental name from your accommodation confirmation.
Include the locality shown in the address as well as Ashford and Kent.
Check it against your host’s address rather than a nearby attraction.
Share the entrance or key-collection details supplied for your arrival.
Count everyone needing a seat and include children in the total.
Give a phone number the travelling passenger can answer after landing.
If your stay includes more than one property, use the address where you will be staying on the day of the return. A hotel in Ashford and accommodation in a surrounding village are separate collection points. Check the postcode and entrance again rather than carrying over the first arrival address.
Provide the departure flight, airport and terminal when arranging collection. Tell the team about changes to the passenger party or luggage, and keep the confirmed details with your travel documents. Agree the collection plan around the actual flight and the airline’s check-in guidance.
Check the terminal on your return flight booking before arranging collection.
Use the property where your party and bags will be ready on departure day.

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Helpful answers before travelling to your stay