Building name
Give the full office or hotel name, street and postcode for your arrival.
Give us the building as well as the postcode
Give the full office or hotel name, street and postcode for your arrival.
Share the entrance or reception instructions supplied by your host.
Include a contact who can help if the agreed entrance needs clarifying.
Tell us when you need to arrive, allowing time to reach reception and your meeting.
Confirm everyone travelling together, including colleagues arriving on the same flight.
Count every suitcase and cabin bag, and mention any equipment needing extra space.
For a Canary Wharf meeting, send the building name and the entrance you have been asked to use. The office postcode alone may not describe the final handover. Share your flight details and tell us when you need to arrive, so the team can discuss the journey from your selected airport and the arrangements at your destination.
Use the office or hotel name together with its full address.
Include the flight number, UK arrival date and airport terminal.
Discuss the travelling party, all bags and your vehicle preference.
Check the agreed journey details with the team before travel.

Plan for the arrival as well as the road journey
Your flight landing time is only one part of the plan. You still need to leave the aircraft, complete the arrival process and collect any checked luggage before meeting your driver. Tell us about the appointment you are travelling to so the team can discuss the pickup arrangements with you.
The road journey depends on your selected airport, the traffic and the final Canary Wharf address. Allow time to reach the correct entrance and report to reception after drop-off. Share any instructions from your host; the booking does not guarantee an appointment arrival time or permission to use a restricted entrance.

A clear destination for your onward journey
Canary Wharf is the area you are heading to, but your office or hotel sets the actual destination. Give us its full name and address rather than a nearby landmark. If the entrance is on another street, pass on the instructions your host has provided so the team can discuss the final approach.
Keep your arrival contact available and check the agreed drop-off details before you travel. If you need a return transfer, include the collection address and flight details when arranging the booking. A return from a different building should be recorded separately, even when both addresses are in Canary Wharf.

Continue through the destination list

Practical answers before you travel